IT support and help desk
Someone to call who already knows your setup. Monthly support plans cover day-to-day problems, routine maintenance and planning, at a lower hourly rate than one-off calls.
What’s included
- Remote help for staff by email or phone, and secure remote fixes over Tailscale
- On-site visits across the Black Hills
- Patching and updates for computers and devices
- Device inventory and replacement planning
- Vendor wrangling: internet, phone, printer and software providers
- A yearly IT review and budget plan
Who it’s for
Businesses with roughly 3 to 50 people and no full-time IT staff.
Where
On site across the Black Hills, including Belle Fourche, Spearfish, Sturgis, Deadwood, Lead, Rapid City, Box Elder, Hill City, Keystone, Custer and Hot Springs. Remote work anywhere.
Questions about IT support and help desk
What if we only need help occasionally?
One-time projects are available at our standard rate. A monthly plan lowers the rate and gets you priority scheduling.
Do you come on site?
Yes. Most problems are fixed remotely, and we come on site across the Black Hills when they can’t be.
Tell us what’s slowing you down.
A short call, then a written plan and a fixed price. No obligation.